Any Questions?

Here are the answers of some of the frequently asked questions, or simply find us here

Are you two real sisters?


Yes we are! We are actually sisters, and each other's "partner in crime"!




Will the tours be guided by people other than the two of you?


No. All the tours are guided by either Mandy or Apple, depending on their availability and schedule.




Do you offer hotel /airport /cruise terminal pick up?


Yes we do. We will meet you at your hotel, the airport or arriving cruise terminal. If you prefer, we can also meet you at anywhere that works best for you.




Can you cater to my specific dietary needs (e.g. vegetarian, gluten free)?


Yes. Please let us know about your dietary needs at the time of booking, we will ensure your needs are taken care of. As Hong Kong is famous for its great variety of food, we will make sure you get to try some authentic local delicacies carefree!




Do you have any discount for kids?


Kids under 15 years old are all FREE OF CHARGE, and we love kids! This applies to their age at the time of booking.




Can I bring my baby stroller on the tour?


Yes you can. Most of the places that we visit are baby stroller friendly. However, Hong Kong's streets are famous for being very narrow and crowded, there may be times that you may need to fold the baby stroller.




Do you have a standard itinerary for every tour?


Not really. All our tours are tailor made to suit your interests and preferences. We will have a thorough discussion with you before the tour, and create a customised itinerary just for you. We also value high degree of flexibility, and therefore it is possible that we will adjust the itinerary during tour.




Are your walking tours suitable for people who are less physically active?


Yes. For all our walking tours, we will be using public transportations (i.e. metro, bus, tram, ferry, taxi) extensively. We would love to show you a lot about Hong Kong, but your safety and comfort is our top priority. We will also ensure frequent bathroom breaks during tours. For those who are travelling with wheelchairs, private transportation is recommended.




Do you accept same day booking?


Yes we generally do if we still have availabiliy on that day. However, we strongly recommend you to book in advance to avoid disappointment.




Can you arrange private transportation for us?


Yes we can. Whether it is airport transfer or private transportation during tours, we can help to arrange either a Tesla 5-seater, BMW 5-seater or a Toyata 7-seater at an extra cost. For bigger groups, we can also arrange bigger coaches such as 28-seater and 49-seater. Please contact us for the exact quote and vehicle availability.




Do you accept online payment?


Yes we do. If you would prefer online payment, please let us know and we will arrange a secure online payment link for you. Please note that for online payment, International transaction fees will be applied.





FIND US

Any questions about our tours or service, or Hong Kong?

Write to us and we are always happy to help. 

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Email: hello@thehongkonggetaway.com
Phone: +852 3957 4082

"With a view to raising the professional standard of tourist guides, the TIC has set up the Tourist Guide Accreditation System, under which tourist guides receiving inbound visitors must hold a valid Tourist Guide Pass issued by the TIC."   - TIC Hong Kong

Active Member Of:

Travel Industry Council Of Hong Kong

All Tourist Guides Accredited By:

Travel Industry Council Of Hong Kong (TIC)

 

Mandy's Tourist Guide Pass No.: TG12252

Apple's Tourist Guide Pass No.: TG12253

Travel Agents License Number: 352683